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Service Guarantee

TEACHERS UK has enjoyed much success by putting customers at the forefront of our business.  To ensure consistency in service, your school will be appointed one of our experienced consultants who will take time to establish your individual needs and always be your point of contact

• 24 hours, 7 days a week service is guaranteed - local branch staff are available during office hours and through an ‘on call’ facility for the remainder of the day and at weekends. Extended operating hours to help you in an emergency
• One call guarantee - a school makes one telephone call with the initial enquiry/request and branch staff do the rest.  We guarantee to call back at 9.30, 12.30 and 2.30 or at a time agreed with the school.
• Free short-listing service – we will provide a list of suitable candidates for temporary/contract/permanent positions and arrange the relevant interview or supply day for the school to see the teacher in action.
• Service Guarantee - if our service has fallen short of expectations then we ask clients to let us know so that we can try to rectify the situation. It is our aim to ensure that customers feel that they have received the best value service available.
• Personal Service - we believe in building up knowledge of both our schools and supply teachers requirements by regular contact and visits. We can then respond to the individual needs of both by tailoring the service to their requirements.
• Honest and open approach - we believe in conducting business in a transparent and consistent manner to ensure that customers are clear about the levels of our service delivery.
• Stringent Security and Vetting Procedures. All teachers supplied to you are subject to passing these procedures
• Payroll Service. Prompt and effective payroll and invoicing department.
• Cost Effective Rates system.  We consistently keep our costs low and competitive to ensure you get best value.
• Child Protection.  We have a Dedicated Child Protection Officer for your peace of mind.
• Replacement Teacher. In the unlikely event of a Teacher not meeting your specific requirements, we will endeavour to replace that teacher immediately.
• Continuity of Teacher is our priority; therefore, we will always try to supply you with a teacher who has worked at your school before.
• Guidelines on Supply Teaching Agencies are strictly adhered to.